Privacy Policy

We collect information you provide directly when you use our services, fill out our contact form, or communicate with us via email or phone.

• Contact information: name, email address, phone number, and business name.
• Project details: information about your business, website requirements, and preferences you share during discovery calls or onboarding.
• Payment information: billing details processed securely through Stripe. We do not store your credit card numbers on our servers.
• Website content: logos, images, text, and other media you provide for your website build.

We use the information we collect to provide, maintain, and improve our services.

• To design, build, and manage your website under our WaaS agreement.
• To communicate with you about your project, respond to inquiries, and provide support.
• To process payments and send invoices through Stripe.
• To send occasional service updates relevant to your account (not marketing spam).
• To improve our services and develop new features based on client feedback.

We do not sell, rent, or trade your personal information to third parties. We may share limited information with the following:

• Payment processors: Stripe processes all payments. Their privacy policy governs how they handle your billing information.
• Hosting providers: Your website is hosted on infrastructure managed by Upscale Sites. We use industry-standard hosting services to ensure uptime and security.
• Analytics tools: We may use privacy-respecting analytics to understand website traffic patterns. No personally identifiable information is shared with analytics providers.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption on all websites we build and manage.
• Secure password practices and access controls for client accounts.
• Regular backups of all client website data.
• Stripe PCI-compliant payment processing. We never see or store your full card number.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to industry best practices.

Our website (theupscalesites.com) may use minimal cookies for basic functionality. We do not use invasive tracking, retargeting pixels, or sell browsing data to advertisers.

Client websites built by Upscale Sites will only include cookies or tracking scripts that the Client specifically requests (such as Google Analytics). We will inform the Client of any third-party scripts added to their site.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to any legal obligations or active service agreements.
• Opt-out: Unsubscribe from any non-essential communications at any time.

To exercise any of these rights, contact us at hello@theupscalesites.com. We will respond within 30 days.

We retain your personal information for as long as your account is active or as needed to provide services. If you terminate your agreement with Upscale Sites, we will retain your contact information for our records but will decommission all website files and associated data per the terms outlined in our Master Service Agreement.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.